Privacy policy
Last Updated: November 23, 2023.
This Privacy Policy outlines our guidelines for the information HUDWAY, LLC and its affiliate companies (collectively "HUDWAY", "us", or "we") collect when you interact with HUDWAY, such as:
– when you visit our Websites (collectively "Websites"),
– when you use our smartphone applications (all our apps collectively "the Apps"),
– when you purchase our hardware device (all our software and hardware products collectively "the Products"),
– when you subscribe to our newsletter, or when you contact our Customer Support.
HUDWAY is the data controller of Personal Information we hold about you.
In accessing and using our Products, you accept all the terms and conditions of this Privacy Policy. You also agree that HUDWAY may amend and/or revise this Privacy Policy at its discretion, and you agree to be bound by these revisions and amendments.
Your Personal Information may be processed in the country where it was collected as well as in other countries (including the United States) where the laws regarding the processing of personal information may be less stringent than the laws in your country.
If you do not agree with the terms and conditions of this Privacy Policy we request that you please immediately cease using and accessing the Products and services for which you need to provide personal information.
– when you visit our Websites (collectively "Websites"),
– when you use our smartphone applications (all our apps collectively "the Apps"),
– when you purchase our hardware device (all our software and hardware products collectively "the Products"),
– when you subscribe to our newsletter, or when you contact our Customer Support.
HUDWAY is the data controller of Personal Information we hold about you.
In accessing and using our Products, you accept all the terms and conditions of this Privacy Policy. You also agree that HUDWAY may amend and/or revise this Privacy Policy at its discretion, and you agree to be bound by these revisions and amendments.
Your Personal Information may be processed in the country where it was collected as well as in other countries (including the United States) where the laws regarding the processing of personal information may be less stringent than the laws in your country.
If you do not agree with the terms and conditions of this Privacy Policy we request that you please immediately cease using and accessing the Products and services for which you need to provide personal information.
What is Personal Information?
"Personal Information" is the information about you that is personally identifiable to you, such as your name, address, e-mail address, or phone number.
"Anonymous Information" means information that is not associated with or linked to your Personal Information. Anonymous Information does not permit identification of you.
Anonymous Information, such as basic usage statistics regarding your use of the products and services offered by HUDWAY, does not by itself identify you to HUDWAY, though such information may be unique or consist of or contain information that you consider personal.
We collect Personal Information that you submit to us voluntarily through our Websites and your use of our Products and services. We may collect Anonymous Information passively or actively as set out below.
"Anonymous Information" means information that is not associated with or linked to your Personal Information. Anonymous Information does not permit identification of you.
Anonymous Information, such as basic usage statistics regarding your use of the products and services offered by HUDWAY, does not by itself identify you to HUDWAY, though such information may be unique or consist of or contain information that you consider personal.
We collect Personal Information that you submit to us voluntarily through our Websites and your use of our Products and services. We may collect Anonymous Information passively or actively as set out below.
What and how this information is collected?
Email
If you set up an account while using the Apps, we will collect your contact details such as email address as well as other information you provide.
Please note that you are not obligated to create an account to use our Apps, however, some features may only be available to users who create an account.
Shipping details & phone number
If you buy our products or services, we will collect your full name, the name of your company (if applicable), your postal address, email, and phone number.
We use this information to notify the customer of the order status via email, sms or phone call.
Email, HUDWAY products used, queries, feedback & more
If you request customer support services for our products and/or services, we will collect Personal Information to enable us to provide customer support services to you, including your name, email address, and other information as applicable.
We may also collect other information about HUDWAY products you own or Apps you use, such as the serial numbers, date of purchase, order details, and information related to a support or service issue, some of which might include Personal Information.
Location data & trip history
If you subscribe to HUDWAY navigation-related Apps and set up an account, HUDWAY may collect location data from your device as well as the history of your completed trips while using the Apps.
Call and Text Information
If you make a phone call or send a text message using the Products, we may collect information regarding the call or text, including Personal Information. This may include phone numbers, contact records, user IDs, message contents, and other Personal Information.
We use this information to make calls or send messages to the person you want to contact.
We do not record phone calls or store transcripts of your messages other than what is necessary to read them out to you or send them to your contacts.
Voice and Audio Information
Our Products may give you the ability to use your voice or recorded audio to control or use certain features. For example, you may record and send a voice message to others through the Products or use your voice to control certain features in the app.
If you use these features we collect the voice and audio data as well as any information, including Personal Information, contained therein. We use this data to provide these voice features and to improve the Products.
Vehicle Onboard Data
If the Products is authorized to connect to a third party device which transfers data from your vehicle's onboard computer, we may collect that data for display or analysis to provide you future services.
Make sure to review the third party device's terms of use and privacy policy carefully before connecting it to any of the Products.
Usage and Log Information
We collect information about your activity on our Products, such as service-related, diagnostic, and performance information.
This includes information about how you use our Products, your settings, which features you use, and the time, frequency, and duration of your activities. We use this usage information to constantly improve our Products and to provide customer support.
Any HUDWAY survey info you voluntarily provide
HUDWAY may collect Personal Information through surveys for market research purposes to gain a better understanding of our customers, to improve our products and services, and to develop new products and services.
The information we collect in such instances depends on the survey, but might include your name, address, age, information about your use of our services and products and the like (whatever you submit to us voluntarily).
Info collected via technologies
As you navigate our Websites, certain Anonymous Information may also be collected passively, including your Internet protocol address, browser type, and operating system.
We also use cookies and data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the information which you searched and viewed. We use this Anonymous Information to measure the traffic on our Websites and to help us make our Websites more useful.
If you set up an account while using the Apps, we will collect your contact details such as email address as well as other information you provide.
Please note that you are not obligated to create an account to use our Apps, however, some features may only be available to users who create an account.
Shipping details & phone number
If you buy our products or services, we will collect your full name, the name of your company (if applicable), your postal address, email, and phone number.
We use this information to notify the customer of the order status via email, sms or phone call.
Email, HUDWAY products used, queries, feedback & more
If you request customer support services for our products and/or services, we will collect Personal Information to enable us to provide customer support services to you, including your name, email address, and other information as applicable.
We may also collect other information about HUDWAY products you own or Apps you use, such as the serial numbers, date of purchase, order details, and information related to a support or service issue, some of which might include Personal Information.
Location data & trip history
If you subscribe to HUDWAY navigation-related Apps and set up an account, HUDWAY may collect location data from your device as well as the history of your completed trips while using the Apps.
Call and Text Information
If you make a phone call or send a text message using the Products, we may collect information regarding the call or text, including Personal Information. This may include phone numbers, contact records, user IDs, message contents, and other Personal Information.
We use this information to make calls or send messages to the person you want to contact.
We do not record phone calls or store transcripts of your messages other than what is necessary to read them out to you or send them to your contacts.
Voice and Audio Information
Our Products may give you the ability to use your voice or recorded audio to control or use certain features. For example, you may record and send a voice message to others through the Products or use your voice to control certain features in the app.
If you use these features we collect the voice and audio data as well as any information, including Personal Information, contained therein. We use this data to provide these voice features and to improve the Products.
Vehicle Onboard Data
If the Products is authorized to connect to a third party device which transfers data from your vehicle's onboard computer, we may collect that data for display or analysis to provide you future services.
Make sure to review the third party device's terms of use and privacy policy carefully before connecting it to any of the Products.
Usage and Log Information
We collect information about your activity on our Products, such as service-related, diagnostic, and performance information.
This includes information about how you use our Products, your settings, which features you use, and the time, frequency, and duration of your activities. We use this usage information to constantly improve our Products and to provide customer support.
Any HUDWAY survey info you voluntarily provide
HUDWAY may collect Personal Information through surveys for market research purposes to gain a better understanding of our customers, to improve our products and services, and to develop new products and services.
The information we collect in such instances depends on the survey, but might include your name, address, age, information about your use of our services and products and the like (whatever you submit to us voluntarily).
Info collected via technologies
As you navigate our Websites, certain Anonymous Information may also be collected passively, including your Internet protocol address, browser type, and operating system.
We also use cookies and data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the information which you searched and viewed. We use this Anonymous Information to measure the traffic on our Websites and to help us make our Websites more useful.
Cookie data
A "cookie" is a small text file that is placed on your hard disk by a web server and is used by our Websites to identify your computer whenever you visit our Websites.
Our Websites use cookies to allow HUDWAY to collect data about visitors of the Websites that we may associate with Personal Information that we have collected from you. We also do it to distingush unique visitors and to customize and personalize our Websites for their visitors.
To disable cookies in your browser, you will need to access its "Preferences"or "Options" menu. If you choose to disable cookies, some areas of the Websites may not look or work properly. To learn more about cookies, please visit allaboutcookies.org.
Meta-data that we collect
HUDWAY collects information about the use of the Apps. For example, HUDWAY may record the frequency and scope of your use of the Apps, the duration of your sessions, information about the device on which you have installed the Apps, advertisements that you view or click on, your communications with other users and third parties, and the geographic location of the computer system that you are using to log-in.
A "cookie" is a small text file that is placed on your hard disk by a web server and is used by our Websites to identify your computer whenever you visit our Websites.
Our Websites use cookies to allow HUDWAY to collect data about visitors of the Websites that we may associate with Personal Information that we have collected from you. We also do it to distingush unique visitors and to customize and personalize our Websites for their visitors.
To disable cookies in your browser, you will need to access its "Preferences"or "Options" menu. If you choose to disable cookies, some areas of the Websites may not look or work properly. To learn more about cookies, please visit allaboutcookies.org.
Meta-data that we collect
HUDWAY collects information about the use of the Apps. For example, HUDWAY may record the frequency and scope of your use of the Apps, the duration of your sessions, information about the device on which you have installed the Apps, advertisements that you view or click on, your communications with other users and third parties, and the geographic location of the computer system that you are using to log-in.
Using your personal information
Your Personal Information can be viewed by authorized people at HUDWAY and our partners in order to:
Fulfil your orders
We collect and process your Personal Information to perform our obligations resulting from the delivery of our Products to you.
Respond to the feedback you send to us
We may use your Personal and/or Anonymous information to address the issues and respond to feedback you send to us via any of our communication channels.
Offer you additional information and opportunities
We may also use your Personal Information to contact you via email or push notifications in the Apps to inform you of our new products and/or services, promotions we may offer, to submit a customer survey and any other marketing activity. We may also contract third parties to perform our direct marketing activities.
Collect feedback about our products & services and tailor them better
We may use your Personal Information to send you questions and surveys to learn about your experience with our products and services and whether they met your expectations.
We may also use it to conduct market research, to improve our Apps, products and/or services, to provide more responsive customer service and to improve our Websites and related communication channels.
If you choose to set up an account with one of our Apps, we may use your location and route information to create a detailed location history of all of your journeys made when using the Apps.
We use this history to improve the quality of the Apps we offer to you and to all of our users and to improve the accuracy of our mapping and navigation data. This history is retained by us in accordance with the Privacy Policy until you decide to clear out this information in your account.
Deliver ads
We may use your Personal Information to send you questions and surveys to learn about your experience with our products and services and whether they met your expectations.
We may also use your Personal Information to display or send to you marketing and advertising material when you are using the Apps. For example, HUDWAY may use your location information to display advertisements for businesses in your close vicinity.
Conform with legal requirements
HUDWAY may also provide, distribute or disclose your Personal Information to third parties where HUDWAY reasonably believes that it is required to do so to conform to legal requirements, to protect and defend the rights or property of HUDWAY, to enforce this Privacy Policy or to protect the interests of its users or customers.
HUDWAY may also be forced to disclose your Personal Information for the purposes of national security or other issues of public importance.
HUDWAY may distribute your Personal Information within its affiliate companies, for the purposes set out in this Privacy Policy.
We may also use Personal Information to resolve disputes, collect fees, and troubleshoot problems or to prevent potentially prohibited or illegal activities, and enforce our Terms of Use.
Fulfil your orders
We collect and process your Personal Information to perform our obligations resulting from the delivery of our Products to you.
Respond to the feedback you send to us
We may use your Personal and/or Anonymous information to address the issues and respond to feedback you send to us via any of our communication channels.
Offer you additional information and opportunities
We may also use your Personal Information to contact you via email or push notifications in the Apps to inform you of our new products and/or services, promotions we may offer, to submit a customer survey and any other marketing activity. We may also contract third parties to perform our direct marketing activities.
Collect feedback about our products & services and tailor them better
We may use your Personal Information to send you questions and surveys to learn about your experience with our products and services and whether they met your expectations.
We may also use it to conduct market research, to improve our Apps, products and/or services, to provide more responsive customer service and to improve our Websites and related communication channels.
If you choose to set up an account with one of our Apps, we may use your location and route information to create a detailed location history of all of your journeys made when using the Apps.
We use this history to improve the quality of the Apps we offer to you and to all of our users and to improve the accuracy of our mapping and navigation data. This history is retained by us in accordance with the Privacy Policy until you decide to clear out this information in your account.
Deliver ads
We may use your Personal Information to send you questions and surveys to learn about your experience with our products and services and whether they met your expectations.
We may also use your Personal Information to display or send to you marketing and advertising material when you are using the Apps. For example, HUDWAY may use your location information to display advertisements for businesses in your close vicinity.
Conform with legal requirements
HUDWAY may also provide, distribute or disclose your Personal Information to third parties where HUDWAY reasonably believes that it is required to do so to conform to legal requirements, to protect and defend the rights or property of HUDWAY, to enforce this Privacy Policy or to protect the interests of its users or customers.
HUDWAY may also be forced to disclose your Personal Information for the purposes of national security or other issues of public importance.
HUDWAY may distribute your Personal Information within its affiliate companies, for the purposes set out in this Privacy Policy.
We may also use Personal Information to resolve disputes, collect fees, and troubleshoot problems or to prevent potentially prohibited or illegal activities, and enforce our Terms of Use.
Data storage
Your Personal Information and Anonymous Information collected by HUDWAY are stored by HUDWAY in its central database, on a secure server located in the European Economic Area.
This central database is used by HUDWAY on a "need to know" basis in accordance with this Privacy Policy.
This central database is used by HUDWAY on a "need to know" basis in accordance with this Privacy Policy.
Safeguarding your personal information
We recognize our responsibility to protect the Personal Information you share with us.
We take precautions including administrative, technical and physical measures to safeguard your Personal Information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
However, we cannot fully eliminate the security risks associated with Personal Information and HUDWAY cannot and will not be held liable for any unauthorized access or use of the information you have supplied to us.
We take precautions including administrative, technical and physical measures to safeguard your Personal Information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
However, we cannot fully eliminate the security risks associated with Personal Information and HUDWAY cannot and will not be held liable for any unauthorized access or use of the information you have supplied to us.
Accessing, modifying and removing your personal information
At any moment, you can email us at support@hudway.co to learn what Personal Information we are holding about you and how we're using it.
Contact us at the same address to update the information if it's incorrect or incomplete, or if you want to restrict the purposes for which we use it, or if you object to it being processed at all (the latter may require removing all your Personal Information out of our database).
Upon your request, we will close your account and remove your Personal Information from our database as soon as reasonably possible, based on your account activity and in accordance with applicable law.
We may retain Personal Information from closed accounts for a certain period of time to comply with law, prevent fraud, collect any fees owed, resolve disputes, enforce our Terms of Use, and take other actions permitted by law.
These rights are applicable both for EEA residents and for the residents in other jurisdictions. To exercise any of these rights, please email us at support@hudway.co.
Contact us at the same address to update the information if it's incorrect or incomplete, or if you want to restrict the purposes for which we use it, or if you object to it being processed at all (the latter may require removing all your Personal Information out of our database).
Upon your request, we will close your account and remove your Personal Information from our database as soon as reasonably possible, based on your account activity and in accordance with applicable law.
We may retain Personal Information from closed accounts for a certain period of time to comply with law, prevent fraud, collect any fees owed, resolve disputes, enforce our Terms of Use, and take other actions permitted by law.
These rights are applicable both for EEA residents and for the residents in other jurisdictions. To exercise any of these rights, please email us at support@hudway.co.
Legal basis for processing
If you're a resident of the European Economic Area, you can contact us at support@hudway.co anytime to have the legal basis for collecting and using your personal data explained to you by authorized people in HUDWAY.
Normally, it will depend on the actual Personal information in question, and the context where we collect it.
Normally, it will depend on the actual Personal information in question, and the context where we collect it.
Privacy of minors
The Products are not intended for use by persons under the age of 16. If you are under 16, you may not download or use the Products.
We do not intentionally gather Personal Information about visitors who are under the age of 16, and neithere do we collect any age-specific data about our users.
If you become aware that a person under 16 has shared any of their personal information with us without parental consent, please report us at support@hudway.co — we will remove such information.
We do not intentionally gather Personal Information about visitors who are under the age of 16, and neithere do we collect any age-specific data about our users.
If you become aware that a person under 16 has shared any of their personal information with us without parental consent, please report us at support@hudway.co — we will remove such information.
Transfer of business assets
In the event that HUDWAY undergoes a change of control or is sold or transferred, or in the event that substantially all of its assets are sold or transferred to a third party, our Products and services, and any Personal Information collected by HUDWAY will be among the transferred assets.
By using our Products and/or services, you hereby agree and consent to such transfer or assignment of your Personal Information collected by HUDWAY, and you further waive any claims that could be made against us in relation thereto.
By using our Products and/or services, you hereby agree and consent to such transfer or assignment of your Personal Information collected by HUDWAY, and you further waive any claims that could be made against us in relation thereto.
Privacy policy updates
This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your Personal Information, we will post a notice on this page.
If you object to any such changes, you must cease using our Products where Personal Information is collected. Continued use of our Products following notice of any such changes will indicate your acknowledgement of the changes and agreement to be bound by the new terms.
If you object to any such changes, you must cease using our Products where Personal Information is collected. Continued use of our Products following notice of any such changes will indicate your acknowledgement of the changes and agreement to be bound by the new terms.
Contact us
If you think that the use of your Personal Information is not in alignment with the purpose for which you have provided it to us, as described in this Privacy Policy, or if you have any questions or suggestions regarding this Privacy Policy, please contact us at support@hudway.co.